Overview
Clinical Confidence Lab offers a satisfaction guarantee. If you're not satisfied with your subscription, we offer refunds under the terms outlined below.
Refund Eligibility
- •Within 7 days of purchase: Full refund of subscription fees, no questions asked.
- •After 7 days: Refunds are evaluated on a case-by-case basis. Contact support to discuss your situation.
- •Free trials: No refund applicable as no payment was collected.
How to Request a Refund
- 1.Contact our support team at clinicalconfidencelab@gmail.com
- 2.Include your order details and reason for requesting a refund.
- 3.Our team will respond within 48 hours with next steps.
Refund Processing
Approved refunds will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or payment processor to display the credit.
Exceptions
- •Refunds are not available for instructor cohort plans with multiple enrolled students, except in cases of service failure.
- •Duplicate or fraudulent transactions will be investigated before refund approval.
- •Refunds do not include transaction fees charged by your payment processor.
Questions?
If you have questions about our refund policy, please contact us.